Shipping policy

Last updated: October 14, 2026

At SnugMelt, every order ships free and insured. Here's everything you need to know about how and when your order will arrive.

Where we ship We ship worldwide to the countries available at checkout. If your country isn't listed at checkout, we don't ship there yet, but we're working on it. Feel free to email us to let us know where you'd like us to ship.

Shipping cost Shipping is free on every order, with no minimum purchase.

Processing time All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day.

Delivery time Once your order has shipped, delivery to the United States and Australia takes 7–12 business days. Delivery times for other regions are shown in the table below. Our products are shipped directly from our international fulfillment partners, so delivery times are estimates and may occasionally be longer during peak seasons such as Black Friday and the holidays.

Shipping is only available to the countries listed at checkout. *Contiguous United States only. We don't ship to Alaska, Hawaii, U.S. territories or military addresses (APO/FPO/DPO) yet.

Holiday orders Ordering a gift? We'll publish our recommended last order date for Christmas delivery on our website each year. Ordering early is always the safest way to make sure your gift arrives on time.

Order tracking As soon as your order ships, we'll email you a tracking number. Please note that it may take up to 48 hours for tracking information to update after you receive it.

Orders with more than one item If you order more than one item (for example, the 2-mug pair), your items may occasionally arrive in separate packages and on different days. You'll receive tracking information for each package.

Shipping address Please make sure your shipping address is complete and correct before placing your order, including apartment or unit number and a phone number, which the carrier may need to deliver your package. If you notice a mistake, email us within 12 hours of placing your order and we'll correct it. We can't be responsible for orders delivered to an incorrect address provided by the customer, but we'll always try to help.

We may not be able to deliver to P.O. boxes. If your address can't be delivered to, we'll contact you to find a solution or refund you in full.

Taxes and customs Our prices include all taxes and duties we collect at checkout, so in most countries you won't have to pay anything extra on delivery. If your local customs authority or carrier ever charges you an unexpected fee, please contact us and we'll help you resolve it.

Lost, delayed or damaged packages All orders are insured, so you're covered:

• Not delivered: if your order hasn't arrived within 30 days of shipping, contact us and we'll resend it or refund you in full.
• Marked as delivered but not received: please check with neighbors, your building's reception and your local carrier, and wait 48 hours, as packages are sometimes marked as delivered early. If it still doesn't appear, contact us and we'll open an investigation with the carrier. Once confirmed, we'll resend your order or refund you.
• Arrived damaged: email us within 7 days of delivery with your order number and photos of the item, its packaging and the shipping label, and we'll send a free replacement or a full refund. No need to send the item back.

See our Refund Policy for full details.

Delays beyond our control Occasionally, deliveries may be delayed by carriers, customs, severe weather or other events beyond our control. If this happens, we'll keep you informed, and you're always covered by our lost and delayed package protection above.

Questions? We're always happy to help. Email us at snugmelt@gmail.com and we'll reply within 2 business days.